Gray Line Dublin & City Sightseeing Dublin (Part of the Dualway Group)
Sightseeing Tours Terms & Conditions
These conditions apply whether a contract has been made verbally or in writing.
All rates/quotations are at the discretion of the company. All rates are subject to change. The company must honour any quotation issued in writing within six months of travel.
Any deposit requested must be paid by the date stated, and payment in full must be made before embarking on a tour, unless otherwise agreed by the company. The company reserve the right to refuse any pre-paid passenger who does not supply the relevant documentation/voucher to confirm their payment. All children must be accompanied by an adult: as such no child ticket can be issued independently. All tour reservations are subject to availability.
The purchaser acts on behalf of all passengers travelling on the vehicle. If they do not intend to travel a representative must be chosen, and the company informed prior to embarking on a tour. If the purchaser is a company, group or partnership, an individual must be named as a responsible person. Where a copy of these or any other conditions have been given to the purchaser at any time, or advised verbally of all the significant terms, making a booking will be deemed to signify acceptance of them.
Departure times, locations and tour black out dates are subject to change. Customers are requested to confirm their reservation one week before travel.
Extended Packages eg. Ring of Kerry Tours:
Ring of Kerry cancellations are subject to an immediate administrative service charge of €50.00 per booking. Applications to waiver this charge will only be considered if the application is made to the Dualway Group in writing, and is accompanied by a medical certificate.
Within 7 days prior to date of travel/coach booking date
100% Charge of full ticket/coach booking price. Owing to restricted seat availability on the Newgrange Tour final confirmation of numbers is required no later than 7 days prior to departure. Applications to waiver this charge will only be considered if the application is made to the Dualway Group in writing, and is accompanied by a medical certificate.
All Other Tours:
Within 7 days prior to date of travel - 50% charge
Within 5 days prior to date of travel - 75% charge
Within 48 hours or ‘No-show’ to date of travel - 100% charge
The charge is in relation to the total ticket price
Coach Hire Cancellations:
All coach hire cancellations must be received in writing no less than 14 days prior to the date of hire. A 15% administration fee will automatically apply to any cancellation.
Cancellation by the Company
In the event of an emergency, riot, civil commotion, strike, lock out stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or where three or less passengers are travelling the company may, by returning all money paid and without further or other liability, cancel the contract.
Breakdowns and Delays
The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.
Route and Vehicle
The company reserves the right to substitute vehicles (including those of other operators) or ancillary facilities. The route used will be at the discretion of the company.
All vehicles are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and what extent passengers’ property is carried. Large bulky items may not be able to be carried, and all steps should be taken to notify the company in advance of such requirements. The company will not be held responsible for any lost or stolen luggage/personal belongings.
Food and Beverage
Food or drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.
Conduct of Passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle.
Customers are entitled to a full refund in the event that the company cancels a tour. All other refunds are at the discretion of the company. Customers are not entitled to a refund or partial refund to avail of a special offer.
In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the termination date of the hire.